Civil Aviation / Governance
The Passenger Assistance Control Room (PACR) is a dedicated, 24×7 command centre that tracks aviation operations and helps resolve passenger complaints in real time, covering issues linked to airlines, airports, and flights.
It functions under the Ministry of Civil Aviation (MoCA) and acts as a single coordination hub between operators and authorities.
Purpose:
• Make air travel more passenger-centric.
• Ensure quicker, more transparent, and accountable handling of grievances.
APSC relevance: Passenger rights, grievance redressal systems, reforms in the aviation sector.
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