Jana Sevaka is a doorstep public service delivery initiative launched by the Government of Karnataka in 2019, aimed at providing essential government services directly to citizens, especially targeting the elderly, persons with disabilities, and vulnerable groups.
Key Features:
- Doorstep Delivery: Services booked via helpline or mobile app; officials visit homes with biometric kits and documentation.
- Range of Services:
- Aadhaar updates
- Income/caste certificates
- Senior citizen cards
- Voter ID services
- e-Khata updates
- Nominal Fee: Fixed service charge as per government notification.
- Digital Empowerment: Aids digital inclusion for the digitally uninitiated, especially in urban areas.
- RWA Collaboration: Resident Welfare Associations can organize camps for mass service delivery (e.g., Aadhaar enrolment for children).
Significance:
- Ease of Governance: Minimizes reliance on middlemen; streamlines access to government services.
- Improved Accountability: Technology ensures transparency and reduces corruption.
- Inclusive Governance: Reaches out to marginalized, homebound, and digitally illiterate citizens.
- Urban Digitisation: Facilitates property and civic record digitization via services like e-Khata.
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